Refund Policy

Refund Policy
Effective Date: 13.02.2025
Last Updated: 13.02.2025

1. Cancellations, Refunds, and Returns

• You may cancel an order before the item has been created.

• If a cancellation is requested after an item has been made, it is unlikely that a cancellation will be possible due to time and material costs.

2. Defective or Incorrect Items

• If an order arrives with manufacturing defects, incorrect sizing, or other visible defects, we will work with you to resolve the issue.

• Customers are not required to return defective items; photo evidence will be sufficient for discussion and resolution.

3. Change of Mind

• We do not offer refunds, exchanges, or other special accommodations for customers who change their mind about a purchase.

4. Custom and Personalized Orders

• Due to the customized nature of these items, custom or personalized orders cannot be returned or exchanged.

• We appreciate your understanding regarding the uniqueness of these products.

5. Contact Information

For any refund inquiries, please contact us at:
Email: info@mymetalgift.com.tr
Website: https://www.mymetalgift.com.tr/

Thank you for shopping with My Metal Gift!